Privacy Policy

THE ELF – Therapy, Retreat & Art Boutique
Website: https://www.theelf-therapy.com/
Location: Jalan Karma 1, Gili Air, Lombok, Nusa Tenggara Barat, Indonesia
Effective Date: 14 February 2026

1. Introduction

Welcome to THE ELF 💫 ReMeMbRaNcE of SaVaGeS 🌈💜🌴 (“THE ELF”, “we”, “our”, or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website

  • Book therapy sessions, retreats, or workshops

  • Purchase from our art boutique

  • Contact us via social media, email, or messaging platforms

  • Visit our physical location in Gili Air

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Personal Information

  • Full name

  • Email address

  • Phone / WhatsApp number

  • Billing information

  • Booking details

  • Passport details (if required for retreat registrations)

B. Health or Wellness Information

For therapy or retreat participation, we may collect relevant health, emotional, or wellness information that you voluntarily provide. This information is handled with strict confidentiality.

C. Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

D. Social Media Information

If you interact with us on platforms such as Instagram or Facebook, we may collect publicly available profile information and messages you send us.

3. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Provide therapy sessions and retreat services

  • Respond to inquiries

  • Improve our services and website

  • Send confirmations and important updates

  • Comply with Indonesian legal obligations

  • Prevent fraud or misuse

We do not sell your personal data to third parties.

4. Cookies Analytics

Our website may use cookies and third-party analytics tools to:

  • Understand visitor behavior

  • Improve user experience

  • Monitor website performance

You may disable cookies through your browser settings.

5. Data Sharing

We may share your information only when necessary with:

  • Payment processors

  • Booking platforms

  • Legal authorities (if required by law)

  • Service providers assisting in retreat operations

All third parties are required to handle your data securely.

6. Data Storage Security

We implement reasonable technical and organizational security measures to protect your data.

Sensitive therapy-related information is treated as confidential and stored securely.

However, no online system can be guaranteed 100% secure.

7. International Visitors

As we welcome international guests to Gili Air, your information may be transferred and processed in Indonesia. By using our services, you consent to this transfer.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent

To exercise these rights, contact us at:

📧 rebellesouljewelry@gmail.com

9. Childrens Privacy

Our services are not directed toward individuals under 18 unless accompanied by a legal guardian. We do not knowingly collect personal data from children.

10. Third-Party Links

Our website and social media may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

12. Contact Us

THE ELF – Therapy, Retreat & Art Boutique
Jalan Karma 1
Gili Air, Lombok
Nusa Tenggara Barat, Indonesia
Website: https://www.theelf-therapy.com/
Email: info@theelf-therapy.com